Last updated: March 2026
We want you to be happy with the service. If it’s not working out, here’s how refunds work.
7-day money-back guarantee
New customers get a full refund if you cancel within 7 days of your first payment. No questions asked.
Conditions:
- First-time customers only (one refund per person, ever)
- Must be your first subscription with us
- Doesn’t apply to renewals, upgrades, or additional servers
After the first 7 days
We don’t offer prorated refunds for partial months. If you cancel mid-cycle, your server stays active until the end of your current billing period.
Why no prorated refunds?
We’re a small operation. Processing partial refunds for every cancellation would eat up time we’d rather spend keeping servers running well. The 7-day window gives you enough time to decide if the service works for you.
How to cancel
Email support@shrug.games with your account email and we’ll process the cancellation. We’ll confirm once it’s done.
After cancellation:
- Your server stays active until the end of the current billing period
- No further charges will be made
- Server data is deleted 30 days after your subscription ends (download it before then if you want to keep it)
How to request a refund
Email support@shrug.games within 7 days of your first payment. Include:
- Your account email
- Brief reason for the refund (helps us improve)
We’ll process the refund within 5 business days. It may take a few additional days to appear on your statement depending on your bank.
What happens to your data
When you receive a refund:
- Your server is stopped immediately
- Server data is deleted within 24 hours
- Account access is revoked
If you just cancel (no refund), you keep access until the end of your billing period.
Exceptions
We may refuse refunds if:
- You’ve already received a refund from us before
- Your account was terminated for AUP violations
- There’s evidence of abuse (chargebacks, multiple accounts, etc.)
Disputes
If you dispute a charge with your bank instead of contacting us first, we may terminate your account. Chargebacks cost us money and time. Please reach out to support@shrug.games first and we’ll work it out.
Questions
Email support@shrug.games for any billing or refund questions.